FAQ PAYMENT AND DELIVERY

SHIPPING COSTS

France, Germany, Austria, Belgium, Spain, Ireland (Republic of), Italy, Luxembourg, Portugal: €5.99 Up To €49.99. From €50, Shipping Costs Will Be Charged At €2.99
Switzerland And Other European Countries Not Listed Above: €9.99
European Islands: €24.99
Other Countries: Contact us

DELIVERY METHODS

Sofolk has selected UPS AND LA POSTE.

Depending on the products ordered (made-to-measure manufacturing, for example), your order will be processed by our teams as soon as payment is received, within one to five working days.
The parcel will be delivered to you against signature.

DELIVERY DAYS:

UPS: MONDAY TO SATURDAY.
LA POSTE: MONDAY TO SATURDAY.

ORDER TRACKING:

UPS : https://www.ups.com/fr/fr/Home.page
LA POSTE : https://www.laposte.fr/outils/suivre-vos-envois

SECURE PAYMENT

Our website uses the SSL (Secure Sockets Layer) protocol to encrypt confidential information. Orders are dispatched once payment has been received. Payment times may vary depending on the payment method used.

DAMAGED PARCELS OR PRODUCTS

Any order received damaged (visible damage to the box, parcel opened and resealed by the carrier's services) must be refused with the carrier or at your parcel pick-up point. If you accept it, Sofolk may refuse any compensation.