FAQ PAYMENT AND DELIVERY

SHIPPING FEES

France, Germany, Austria, Belgium, Spain, Ireland (Republic of), Italy, Luxembourg, Portugal: €5.99 up to €49.99. From €50, shipping fees will be €2.99.
Switzerland and other European countries not listed above: €9.99
European Islands: €24.99
Other Countries: Please contact us

WITHDRAWAL & RETURN FEES

You can decide to withdraw within 15 days of receiving the merchandise.
For orders under €60, return shipping costs are the responsibility of the customer.
For orders over €60, return shipping will be free. Upon request, a prepaid UPS label will be sent to you via email.

DELIVERY METHODS

Sofolk has selected UPS and LA POSTE as delivery options.

Depending on the products ordered (such as custom-made items), your order will be processed by our services upon payment receipt, within one to five business days.
The package will be delivered to you with signature.

DELIVERY DAYS:

UPS: MONDAY TO SATURDAY.
LA POSTE: MONDAY TO SATURDAY.

ORDER TRACKING:

UPS: https://www.ups.com/gb/en/Home.page
LA POSTE: https://www.laposte.fr/outils/suivre-vos-envois

SECURE PAYMENT

Our website uses the SSL (Secure Sockets Layer) protocol to encrypt confidential information. Orders are sent once payment is received. Payment processing times may vary depending on the payment method used.

DAMAGED PACKAGES OR PRODUCTS

Any order received in damaged condition (visible damage to the box, package opened and resealed by the transport service) must be refused from the carrier or your pickup point. If you accept it, Sofolk may refuse any compensation.